Principle Journeyman - Appliance Service

40-hour week guarantee with flexible schedules: Work life balance is no longer a nice to have but a necessity. Our flexible schedules with 9 recognized holidays a year allow you to balance both your career and personal life.Take home vehicle: -Avoid the wear and tear on your personal vehicle by starting your day from home.Annual raises and bonus: -We recognize the achievement of financial, safety, operational and strategic goals through an annual incentive and bonus program.Training & Development: -Our in-house training rivals most trade schools and helps keep you up to speed as the industry and technology change.Career Path Opportunities: -We have several career paths that allow journeyman to grow within our organization.Competitive Pay: -On average, our Journeyman Technicians can earn over $100,000 per year. - -Expected hourly rate of $37.87 to $42.08, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). JOB DESCRIPTIONServes as an &ldquoexpert&rdquo in handling escalated cases involving multiple requests for service. -Serves as a trainer for other technicians in the field. Conducts quality control checks necessary to evaluate work performance of field personnel and provides feedback to management. -Prepares reports for Service Manager on issues that affect the group or the division, listing out the issues with resolutions. -Promotes the sale of all other services offered by our Company to customers. -Exemplifies Company values. -PRIMARY DUTIES/RESPONSIBILITIES&bull Identifies and corrects complex problems in specified appliances and gas/electric water heaters.&bull Assists with customer complaint tasks resolution.&bull Serves as expert in handling escalated cases involving multiple requests for service.&bull Maintains and makes recommendations as to additions or deletions of Company truck stock and equipment.&bull Works under minimal supervision.&bull Conducts quality control checks necessary to evaluate work performance of appliance personnel and provides feedback to management.&bull Attends appliance manufacturer training and presents to team.&bull Serves as trainer/mentor for other service techs in the field.&bull Promotes the sale of all other services offered by our Company to customers.&bull Conducts safety Audits and helps manage the near miss program.&bull Serves as expert with the duties and responsibilities of Senior Journeyman Appliance Service. -MINIMUM QUALIFICATIONS&bull -9+ years work experience in appliance service specializing in at least two of the following skill sets: refrigeration, laundry & kitchen appliances. -&bull Advanced knowledge and demonstrated ability to resolve complex issues and problems relating to the performance of appliance equipment.&bull Advanced knowledge in the tools and material and the ability to recommend procedure changes to meet special needs, and to adapt to changes in industry.&bull Advanced knowledge and skills in at least 2 out of 3 of the following categories: -refrigeration, laundry & kitchen.&bull Advanced skills in servicing gas/electric water heaters.&bull Advanced skills in customer relations.&bull Advanced skills in sales and the ability to make recommendations to others of all services offered by our Company.&bull Superior communications skills, both verbally and in written form.&bull Gas fitter's license&bull Valid Maryland driver's license&bull Must be able to work weekends, holidays and overtime.&bull Average physical ability (Bending, stooping and climbing ladders). -Ability to lift objects of various weights - - -

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