IT FIELD SERVICES TECHNICIAN
Company: Catalent Inc
Location: Baltimore
Posted on: October 11, 2024
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Job Description:
The IT Support Analyst will be responsible for ensuring that
client related technical issues are resolved in a quick and proper
manner. This position will require significant interaction with
internal clients, IT associates, and third-party service providers.
Position requires a strong bias towards service, quality, and
customer satisfaction.Catalent is a global, high-growth, public
company, and a leading partner for the pharmaceutical industry in
the development and manufacturing of new treatments for patients
worldwide. Your talents, ideas, and passion are essential to our
mission: to help people live better, healthier lives. Catalent is
committed to a Patient First culture through excellence in quality
and compliance, and to the safety of every patient, consumer and
Catalent employee.The role:Understands basic user technology issues
and provides solutions based upon basic proven methods.Researches,
evaluates, and provides technical solutions to address defined
business requirements.Identifies alternatives and present
recommendations that meet user needs and comply with established
standards.Interacts with clients to process basic service requests
or resolve basic technical problems.Replaces and rebuilds hardware
components as needed.Installs/removes/configures basic software
applications.User account administrationProcurement in accordance
with corporate guidelinesCompliance with purchasing licensing
guidelinesThe candidate:Associates degree in Computer Science,
engineering, or related technical discipline.Microsoft Certified
Professional (MCP) or Microsoft Certified Systems Engineer(MCSE)
certification is desired.Minimum of 2 years relevant direct IT
technical support experience.Work experience within a
pharmaceutical manufacturing and/or laboratory environment is
preferred but not required.Why you should join Catalent:Competitive
medical benefits and 401K152 hours PTO + 8 Paid HolidaysDynamic,
fast-paced work environmentOpportunity to work on Continuous
Improvement ProcessesCatalent offers rewarding opportunities to
further your career! Join the global drug development and delivery
leader and help us bring over 7,000 life-saving and life-enhancing
products to patients around the world. Catalent is an exciting and
growing international company where employees work directly with
pharma, biopharma and consumer health companies of all sizes to
advance new medicines from early development to clinical trials and
to the market. Catalent produces more than 70 billion doses per
year, and each one will be used by someone who is counting on us.
Join us in making a difference.personal initiative. dynamic pace.
meaningful work.Visit Catalent Careers
(https://careers.catalent.com/us/en) to explore career
opportunities.Catalent is an Equal Opportunity Employer, including
disability and veterans.If you require reasonable accommodation for
any part of the application or hiring process due to a disability,
you may submit your request by sending an email, and confirming
your request for an accommodation and include the job number, title
and location to DisabilityAccommodations@catalent.com . This option
is reserved for individuals who require accommodation due to a
disability. Information received will be processed by a U.S.
Catalent employee and then routed to a local recruiter who will
provide assistance to ensure appropriate consideration in the
application or hiring process.Notice to Agency and Search Firm
Representatives: Catalent Pharma Solutions (Catalent) is not
accepting unsolicited resumes from agencies and/or search firms for
this job posting. Resumes submitted to any Catalent employee by a
third party agency and/or search firm without a valid written &
signed search agreement, will become the sole property of Catalent.
No fee will be paid if a candidate is hired for this position as a
result of an unsolicited agency or search firm referral. Thank
you.Important Security Notice to U.S. Job Seekers:Catalent NEVER
asks candidates to provide any type of payment, bank details,
photocopies of identification, social security number or other
highly sensitive personal information during the offer process, and
we NEVER do so via email or social media. If you receive any such
request, DO NOT respond- it is a fraudulent request. Please forward
such requests to spam@catalent.com for us to investigate with local
authorities.California Job Seekers can find our California Job
Applicant Notice HERE
(https://cdn.catalent.com/files/legal/CCPA-Privacy-Notice-at-Collection-for-California-Employees-and-Applicants-English.pdf)
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Keywords: Catalent Inc, Reading , IT FIELD SERVICES TECHNICIAN, Professions , Baltimore, Pennsylvania
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