Customer Service Coordinator

Company: Penske Truck Leasing
Location: Reading
Posted on: October 5, 2024

Job Description:

**Job Summary:**
Bilingual Transportation Customer Service Coordinators (Spanish) needed to support customers across the country with route status monitoring and information provision.

Penske Logistics is seeking outgoing and customer-focused individuals to join its team as Bilingual Transportation Customer Service Coordinators (Spanish). This role involves monitoring route status and providing required information using Transportation Management Systems and electronic resources.

**Key Responsibilities:**

* Acts as the first line of contact for customer's routine reporting requirements, providing status updates as needed
* Communicates effectively with customers and drivers, providing concise instruction and/or information through verbal and written communication methods
* Answers and processes requests received through inbound calls and emails in a timely manner
* Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
* Escalates all non-routine customer inquiries appropriately to solve operational issues
* Serves as the primary contact for data collection, audit, and reporting of various performance metrics
* Supports with root cause analysis, use of reporting tools, and Key Performance Indicators

**Requirements:**

* Previous customer service experience required
* High School diploma or equivalent required, Associate's / Bachelor's is preferred
* Bilingual skills (Spanish) required
* Regular, predictable, full attendance is an essential function of the job
* Willingness to travel as necessary, work the required schedule, and complete Penske employment application

**Benefits:**

* Competitive wage
* Great benefits including:
+ Paid Time Off
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Life Insurance
+ 401K
+ Associate Referral Program
+ Associate discounts and opportunities to grow with the organization

**About Penske Logistics:**
Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing, providing supply chain management and logistics services to leading companies around the world.

Keywords: Penske Truck Leasing, Reading , Customer Service Coordinator, Hospitality & Tourism , Reading, Pennsylvania