Brewery-Restaurant Manager (with fine dining)
Company: Delaware Park Casino & Racing
Location: Wilmington
Posted on: October 4, 2024
Job Description:
Delaware Park Casino is now hiring a manager for our new dining
experience, High Steaks Brewery, where the art of craft brewing is
blended with a fine dining experience, creating a one-of-a-kind
atmosphere for our guests.
JOB RESPONSIBILITIES:
- Creates and ensures a fun-filled, entertaining, and exciting
environment where the flawless delivery and execution of service
excellence is paramount.
- Responsible for the day to day operations of the
restaurant.
- A strong desire to collaboratively lead the direction of the
dining experience while staying up to date on market and industry
trends and opportunities
- In this role you'll be leading from the front - you'll be the
benchmark for customer service, leading by example & training
others to give the best customer experience of all time.
- Responsible for monitoring, controlling, and reporting all cost
associated with the Food & Beverage Outlets to be in compliance
with established budgetary guidelines.
- Develop comprehensive training manual, implement intensive and
continued training for staff including daily presentation and
explanation of new beers & food specials.
- Assist in developing, planning, and executing restaurant
marketing, advertising, and promotional activities and
campaigns.
- Responsible for recruiting, direct supervision, staff training
and coaching/discipline of all restaurant staff.
- Ensures that staff evaluations are accurate, completed timely
and detailed.
- Adheres to and administers established Food & Beverage
Policies, Labor Laws, Liquor Laws and Delaware Sanitary Codes.
- Assists in establishing standards and procedures for ensuring
proper sanitation and excellent customer service.
- Communicate (both written and verbal) with and promote positive
team member and guest relations.
- Listens, evaluates, and responds to all guest complaints and
inquiries and exercises good judgment in resolving same.
- Maintain professionalism at all times when working with other
team members and/or guests.
- Promotes outstanding internal and external guest relations and
internal teams.
- Performs all other duties as assigned.JOB REQUIREMENTS:
- Three (3) to Five (5) years restaurant management
experience.
- Must be able to successfully complete a background check.
- Knowledge of computer software including Microsoft Word and
Excel.
- Ability to work independently with minimal supervision.
- Maintains confidentiality with regards to employee concerns and
sensitive department information.
- Must possess strong leadership, interpersonal, customer
relations and effective communications skills.
- Maintain established company and departmental uniform,
appearance, and hygiene standards at all times.
- Experience with P.O.S System and PC related systems.
- Must be able to walk and stand for at least a full eight
(8)-hour shift. Must be able to lift, up to 40 lbs in weight and be
able to push or pull up to 50 lbs in weight throughout shift.
Ability to bend, reach, pull, push, kneel, squat and grasp as
needed .
- Must be able to work a flexible schedule according to business
needs, including evenings, weekends and holidays.
- Station assignments covering large areas with long walking
distances, Work areas could have high volumes, diverse clientele,
noise, music, minimal and/or bright lighting and variation of
climate control.
- Ability to work in a fast paced environment and effectively
communicate with guests, co-workers and management is
mandatory.
- Must be able to handle all types of guest related situations;
relay all guest compliments and complaints to department
management. Powered by JazzHR
Compensation details: 65000
PI16f3e1dbb821-37248-35614351
Keywords: Delaware Park Casino & Racing, Reading , Brewery-Restaurant Manager (with fine dining), Hospitality & Tourism , Wilmington, Pennsylvania
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