General Manager
Company: LUV Car Wash
Location: Coatesville
Posted on: October 10, 2024
Job Description:
Description:LUV Car Wash was founded in Sept of 2021, and we
have rapidly grown to over 70 locations in 6 states, including CA,
NV, FL, GA, PA, and NJ. We are looking to add a General Manager to
our growing team to help us continue our mission to become the best
car wash in the industry.Benefits:401K match Health Benefits/HSA
Vision Dental Life insuranceVacation Sick Time Employee Discount
program EAP General Summary of Duties:The General Manager (GM) is
responsible for all site operations including recruiting of staff,
site safety, facilities management, customer service, driving
sales, site compliance and the development of the car wash
team.Reports to: District Manager FLSA Status: Exempt / Non- Exempt
Physical Demands:
- Occasional prolonged periods of walking/standing.
- Work outside in varying weather conditions.
- Ability to lift 25 pounds unassisted.Essential Functions:
- Recruit, train, coach and develop all teammates.
- Ensure compliance with LUV onboarding, orientation and training
processes for all new teammates. Stay up to date on all process
changes and enhancements.
- Provide ongoing development, coaching and counseling to AGMs
and high-potential hourly teammates.
- Partner with People Services on disciplinary issues including
investigations and terminations.
- Partner with Market Leader to drive local volume and sales
through strategic community outreach and marketing efforts.
- Check LUV GM email regularly and respond to all emails in a
timely, pleasant manner. Follow-up on action items as needed,
quickly and accurately.
- Partner with Market Leader on budget planning and
forecasting.
- Review DRB reporting and submit payroll information to all
employees on time. Cross-reference and review payroll before
submission to ensure 100% accuracy and guarantee all teammates are
accurately paid for hours worked.
- Ensure teammates are always using prescribed sales scripts and
guide-on procedures.
- Ensure the site operates safely and in compliance with all
regulatory, local, state and federal laws/regulations.
- Create genuine connections with customers and foster
relationships through superior customer service to build membership
sales.
- Create weekly schedule and manage site labor to LUV Car Wash
standards.
- Walk site throughout shift to ensure site is operating safely,
efficiently and up to the LUV standards of service. Converse with
customers regularly to ensure customer satisfaction.
- Handle all customer issues/complaints. Work with Market Leader
to resolve all issues in a timely manner that results in positive
outcomes and customer-retention.
- Partner with Facilities Market Leader and maintenance team to
ensure all equipment is properly maintained, safely operated and
maintenance requests are fulfilled in a timely manner to minimize
site downtime.
- Perform other duties as assigned.Job holder must demonstrate
current competencies applicable to the job position. Every employee
is required to remain updated on company policies and affairs
through appropriate sources, such as the internal employee website.
Requirements:Education:HS Diploma or equivalent preferred.
Bachelor's Degree in business management, hospitality or related
field a plus.Experience:Minimum of three (3) years management
experience required. Management in restaurants or hospitality is
highly preferred. Experience in car wash or automotive industry a
plus.Requirements:Excellent verbal and written communication
skills.Strong organizational skills and ability to
prioritize.PI6c64831ffc01-31181-35740626
Keywords: LUV Car Wash, Reading , General Manager, Executive , Coatesville, Pennsylvania
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